Senior Customer Success Lead for AI Training Platform

Quinn; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Equity options

Dynamic work environment

Job summary

Quinn, located in New York, is seeking a Customer Success Manager to lead customer onboarding and ensure long-term success. This role involves building relationships with customers across various industries and requires a minimum of 3 years of experience in customer success or account management, preferably in a SaaS environment. You'll have the opportunity to shape how customer success operates, work in a dynamic team, and enjoy competitive compensation with equity options.

Qualifications

• 3+ years in customer success, ideally in SaaS or tech-enabled services.
• Entrepreneurial mindset; resourceful and adaptable.
• Organized and analytical; comfortable in spreadsheets and dashboards.

Responsibilities

• Own onboarding and rollout for new customers.
• Be the trusted advisor across the customer lifecycle.
• Drive renewals and expansion for account growth.
• Build and evolve customer success playbooks.

Skills

Customer success

Account management

Analytical skills

Relationship building

Job description

Quinn, located in New York, is seeking a Customer Success Manager to lead customer onboarding and ensure long-term success. This role involves building relationships with customers across various industries and requires a minimum of 3 years of experience in customer success or account management, preferably in a SaaS environment. You'll have the opportunity to shape how customer success operates, work in a dynamic team, and enjoy competitive compensation with equity options.