AI-Powered Customer Growth & Adoption Lead

Listen Labs; San Francisco (CA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health coverage

Equity ownership

Learning stipend

Wellness stipend

AI tools stipend

Private chef in SF office

Flexible time off

Offsite events

Growth opportunities

Job summary

Listen Labs is hiring a Strategic Engagement Manager to guide customers post-sale, ensuring onboarding, adoption, and growth. You will be the main contact for key accounts and work withSales to spot expansion and renewals, while guiding product teams with customer feedback.

This role requires strong relationship skills and comfort with ambiguity. Join Listen Labs in a fast-paced environment with a focus on delivering customer value and building scalable success playbooks across enterprise

Qualifications

• 4-8 years of professional experience.
• Experience in a customer-facing position is a plus.
• Strong relationship-building, communication, and organizational skills.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Experience with research, insights, or AI products is a plus.
• Ability to work in office 5 days/week.

Responsibilities

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance and support to maximize customer value.
• Collect customer feedback and collaborate with product and engineering teams to shape roadmap.
• Develop and refine customer success playbooks as we scale.

Skills

Relationship-building

Communication

Organizational skills

Self-starter

Research/AI experience

Job description

Listen Labs is hiring a Strategic Engagement Manager to guide customers post-sale, ensuring onboarding, adoption, and growth. You will be the main contact for key accounts and work withSales to spot expansion and renewals, while guiding product teams with customer feedback.

This role requires strong relationship skills and comfort with ambiguity. Join Listen Labs in a fast-paced environment with a focus on delivering customer value and building scalable success playbooks across enterprise