Customer Insight Lead - AI-Driven Research Partner

Outset; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Outset is seeking a Research Manager to join the Customer Experience team. You will act as trusted advisor, guiding customers from research question to insight, turning feedback into clear, actionable direction.

You will own relationships end-to-end, design and run studies across usability and market exploration using our AI platform, and collaborate with Sales, Customer Success, Product, and Engineering to drive product impact. Join a fast-growing team.

Qualifications

• 5+ years in research, insights, or strategy roles, with strong qualitative research experience.
• Comfortable owning projects and client relationships independently in a fast-moving environment.
• Strong at synthesizing messy data into sharp stories, decks, and dashboards.
• Fluent in both numbers and narratives—and know when to use each.
• Clear, confident communicator with execs and day-to-day users alike.
• Curious, scrappy, and biased toward action—you figure things out and get them done.

Responsibilities

• Own customer relationships end-to-end, acting as a true research partner (not just a point of contact)
• Independently scope, design, and run research projects—from concept testing and usability to market exploration—using our AI platform
• Turn qualitative and quantitative data into clear, actionable insights customers can actually use
• Lead customer meetings, onboardings, and training sessions (pre- and post-sales) with confidence
• Create research and product-focused content, documentation, and enablement materials
• Work closely with Sales, Customer Success, Product, and Engineering to turn feedback into product and business impact
• Move fast, experiment often, and push projects over the finish line with a strong sense of ownership

Skills

Qualitative research

Client relationships

Storytelling

Executive communication

Data synthesis

Job description

Outset is seeking a Research Manager to join the Customer Experience team. You will act as trusted advisor, guiding customers from research question to insight, turning feedback into clear, actionable direction.

You will own relationships end-to-end, design and run studies across usability and market exploration using our AI platform, and collaborate with Sales, Customer Success, Product, and Engineering to drive product impact. Join a fast-growing team.