Senior Customer Success Lead - Enterprise C-SCRM Adoption

Sabre Systems, LLC; Lexington Park (MD); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Employee referral bonus

Job summary

Sabre Systems, LLC is seeking a Customer Success Team Lead to drive adoption and measurable cyber risk reduction across Navy C-SCRM platforms. You will guide onboarding, shape maturity roadmaps, and accelerate time-to-value for high-impact government program offices.

This mission-critical role blends cybersecurity, supply chain, enterprise SaaS, and stakeholder leadership. Daily, hands-on engagement with customers will be essential to deliver value and champion outcomes.

Qualifications

• Ten (10) years of relevant experience with a master's degree, or fourteen (14) years of relevant experience with a bachelor's degree.
• Onsite role at NAS Patuxent River with high-touch customer engagement.
• Ability to rapidly learn cybersecurity platforms and become a deep expert.
• Experience acting as a champion for enterprise technology.
• Eight or more years supporting government programs.
• Strong communication skills for executive audiences.
• Experience with enterprise software deployments and integration.
• Experience with MS365.
• Active DoD Secret Clearance or ability to obtain one.
• Must be a U.S. Citizen.

Responsibilities

• Lead end-to-end onboarding and implementation of enterprise customers to ensure sustained value.
• Develop strategies to accelerate time-to-value and eliminate friction.
• Build trusted relationships with executive sponsors and stakeholders.
• Coordinate integrations with enterprise applications, APIs, procurement systems, and security tools.
• Deliver structured and ad‑hoc training to increase confident platform usage.
• Drive customer satisfaction through proactive communication and improvement.
• Serve as the primary advocate for customer outcomes.
• Embed C‑SCRM capabilities into operational workflows.
• Enhance implementation methodologies, automation, and dashboarding.
• Lead, coach, and mentor a high‑performing Customer Success team.
• Track and report metrics including adoption, time-to-value, risk reduction, and SBOM coverage.

Skills

Executive communication

Customer success leadership

DoD clearance

SaaS integration

Government programs

MS365

Education

Master's degree

Bachelor's degree

Tools

MS365

Job description

Sabre Systems, LLC is seeking a Customer Success Team Lead to drive adoption and measurable cyber risk reduction across Navy C-SCRM platforms. You will guide onboarding, shape maturity roadmaps, and accelerate time-to-value for high-impact government program offices.

This mission-critical role blends cybersecurity, supply chain, enterprise SaaS, and stakeholder leadership. Daily, hands-on engagement with customers will be essential to deliver value and champion outcomes.