Lead Customer Success - SaaS InfoSec & Growth

Scrut Automation Inc.; EE. UU.; Híbrido; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Scrut Automation Inc. is seeking a dynamic Lead Customer Success Analyst to guide and mentor the customer success team, drive adoption, and foster long-term relationships.

You will own the customer lifecycle from onboarding to ongoing engagement, shaping strategies to maximize satisfaction and retention. You will act as the voice of the customer, collaborate with product to influence roadmaps, and leverage data to proactively mitigate churn while delivering exceptional service in a fast-growing

Formación

• Clear and thoughtful communication skills with strong critical thinking ability.
• Problem-solving ability and customer-centric outlook.
• Comfortable discussing technical concepts with a technical audience.
• Strong work ethic and knowing when to ask for help when needed.

Responsabilidades

• Own Customer Life Cycle & Account Management from Sales Handover, onboarding, and ongoing engagement.
• Develop and implement comprehensive customer success strategies aligned with business goals.
• Onboard customers with integration support and drive product adoption.
• Represent the voice of the customer to influence product development roadmap.
• Empathise with the customer experience and prioritize their needs.
• Rely on data to identify at-risk customers and mitigate churn risk.
• Track programs toward high customer satisfaction and new capabilities.
• Become a product expert on Scrut Automation and its security standards (SOC2, ISO27001, PCI DSS, HIPAA, CCPA, GDPR).

Conocimientos

Communication

Critical thinking

Problem solving

Multitasking

Technical communication

Work ethic

Descripción del empleo

Scrut Automation Inc. is seeking a dynamic Lead Customer Success Analyst to guide and mentor the customer success team, drive adoption, and foster long-term relationships.

You will own the customer lifecycle from onboarding to ongoing engagement, shaping strategies to maximize satisfaction and retention. You will act as the voice of the customer, collaborate with product to influence roadmaps, and leverage data to proactively mitigate churn while delivering exceptional service in a fast-growing