Senior Customer Success Lead: Adoption & Retention

Honeywell International, Inc.; Juneau (AK); On-site; USD 110,000 - 150,000; Full time

Job summary

Honeywell is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent execution of Customer Success activities across the lifecycle.

The role focuses on customer adoption, satisfaction, and retention through proactive engagement and disciplined execution. It offers mentorship to newer team members, while not carrying formal people-management responsibility.

Qualifications

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards.
• Serve as the primary point of contact for customer relationship management.
• Support renewal readiness through consistent value delivery and customer engagement.

Skills

Customer communication

Relationship management

Independent multitasking

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description

Honeywell is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent execution of Customer Success activities across the lifecycle.

The role focuses on customer adoption, satisfaction, and retention through proactive engagement and disciplined execution. It offers mentorship to newer team members, while not carrying formal people-management responsibility.