Senior Customer Success Lead for Adoption and Renewal

Honeywell International, Inc.; Madison (WI); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Honeywell International, Inc. is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent Customer Success execution across the lifecycle.

You will ensure adoption, satisfaction, and retention through proactive engagement and disciplined practices. This role involves mentoring newer team members, supporting complex customer needs, and collaborating with Support, Services, and Sales teams.

Formación

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsabilidades

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans.
• Serve as the primary point of contact for customer relationship management.
• Support renewal and expansion motions by identifying customer needs and opportunities.
• Maintain accurate customer records and health status in CRM systems.
• Mentor newer team members and share best practices.

Conocimientos

Communication

Relationship management

Multitasking

Educación

Bachelor’s degree or equivalent experience

Herramientas

CRM systems

Descripción del empleo

Honeywell International, Inc. is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent Customer Success execution across the lifecycle.

You will ensure adoption, satisfaction, and retention through proactive engagement and disciplined practices. This role involves mentoring newer team members, supporting complex customer needs, and collaborating with Support, Services, and Sales teams.