Senior Customer Success Lead: Adoption & Renewal

Honeywell International, Inc.; Cheyenne (WY); On-site; USD 100,000 - 150,000; Full time

Job summary

Honeywell Technologies is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent execution of Customer Success activities across the lifecycle. The role focuses on ensuring adoption, satisfaction, and retention through proactive engagement and disciplined execution.

Operating with limited supervision, this individual contributor role may mentor newer team members but does not include formal people management responsibilities.

Qualifications

• 4+ years in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned accounts.
• Execute onboarding, adoption, and lifecycle engagement plans.
• Serve as primary contact for customer relationship management.
• Support renewal readiness and expansion opportunities.
• Maintain accurate customer records in CRM and CS systems.

Skills

Customer success

Customer communication

Account management

Education

Bachelor's degree or equivalent

Tools

CRM systems

Customer Success tools

Job description

Honeywell Technologies is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent execution of Customer Success activities across the lifecycle. The role focuses on ensuring adoption, satisfaction, and retention through proactive engagement and disciplined execution.

Operating with limited supervision, this individual contributor role may mentor newer team members but does not include formal people management responsibilities.