Senior Customer Success Strategist

Honeywell International, Inc.; Dover (DE); On-site; EUR 98,000 - 133,000; Full time

Job summary

Honeywell is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive the execution of Customer Success activities across the lifecycle. You will ensure adoption, satisfaction, and retention through proactive engagement while mentoring newer team members.

The role operates with limited supervision, supports complex customer needs, and does not carry formal people-management responsibility.

Qualifications

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards.
• Serve as the primary point of contact for customer relationship management.
• Support renewal readiness through consistent value delivery and customer engagement.
• Represent customer needs internally and coordinate with Support, Services, and Sales teams.
• Provide guidance and day-to-day support to Customer Success Representatives or newer team members.

Skills

Customer Success

Account Management

Relationship Management

Multiple engagements

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description

Honeywell is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive the execution of Customer Success activities across the lifecycle. You will ensure adoption, satisfaction, and retention through proactive engagement while mentoring newer team members.

The role operates with limited supervision, supports complex customer needs, and does not carry formal people-management responsibility.