Senior Customer Success Lead | Adoption & Renewal

Honeywell International, Inc.; Topeka (KS); On-site; USD 100,000 - 150,000; Full time

Job summary

Honeywell Technologies is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive adoption, satisfaction, and retention across the lifecycle. You will engage proactively, execute CS playbooks, and serve as a senior IC without formal people management responsibility.

You will mentor newer team members, coordinate with Support, Services, and Sales, and ensure accurate CRM records while adhering to CS processes and reporting requirements.

Qualifications

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.
• Experience with recurring-revenue, subscription, or services-based business models.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards.
• Serve as the primary point of contact for customer relationship management.
• Support renewal readiness through consistent value delivery and customer engagement.
• Monitor customer health, usage, and engagement indicators.
• Represent customer needs internally and coordinate with Support, Services, and Sales teams.
• Provide guidance and day-to-day support to Customer Success Representatives or newer team members.
• Maintain accurate customer records, activity tracking, and health status in CRM and Customer Success systems.

Skills

Customer communication

Relationship management

Multi-customer management

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

Honeywell Technologies is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive adoption, satisfaction, and retention across the lifecycle. You will engage proactively, execute CS playbooks, and serve as a senior IC without formal people management responsibility.

You will mentor newer team members, coordinate with Support, Services, and Sales, and ensure accurate CRM records while adhering to CS processes and reporting requirements.