Senior Customer Success Strategist

Honeywell International, Inc.; Augusta (ME); On-site; USD 110,000 - 150,000; Full time

Job summary

Honeywell is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent CS activities across the lifecycle, ensuring adoption, satisfaction, and retention. You will operate with limited supervision, mentor newer team members, and support renewal readiness to deliver ongoing value.

This senior individual contributor role involves coordinating with Support, Services, and Sales, maintaining accurate CRM records, and adhering to CS playbooks and reporting

Qualifications

• 4+ years in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans.
• Serve as the primary point of contact for customer relationship management.
• Support preparation and delivery of Business Reviews and status updates.
• Monitor customer health, usage, and engagement indicators.
• Identify early signs of risk and take proactive action to support retention.
• Drive product adoption by sharing best practices and relevant use-case guidance.
• Support renewal readiness through consistent value delivery and customer engagement.
• Represent customer needs internally and coordinate with Support, Services, and Sales teams.

Skills

Customer Success

Relationship Management

Multitasking

Education

Bachelor's degree

Tools

CRM systems

Job description

Honeywell is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent CS activities across the lifecycle, ensuring adoption, satisfaction, and retention. You will operate with limited supervision, mentor newer team members, and support renewal readiness to deliver ongoing value.

This senior individual contributor role involves coordinating with Support, Services, and Sales, maintaining accurate CRM records, and adhering to CS playbooks and reporting