Senior Customer Success Lead — Adoption & Renewal

Honeywell International, Inc.; Boise (ID); On-site; USD 90,000 - 140,000; Full time

Job summary

Honeywell International, Inc. is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent execution of customer success activities across the lifecycle.

This role focuses on ensuring adoption, satisfaction, and retention through proactive engagement and disciplined execution. The Lead Customer Success Representative operates with limited supervision, supporting complex customer needs and mentoring newer team members while not carrying formal

Qualifications

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned accounts.
• Lead onboarding, adoption, and lifecycle engagement plans.
• Serve as primary contact for relationship management.
• Support renewal readiness and expansion opportunities.
• Maintain accurate records in CRM and follow defined processes.
• Provide guidance to junior team members.
• Share best practices and ensure execution consistency.
• Act as a role model for engagement quality.

Skills

Customer comms

Relationship mgmt

Independent work

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description

Honeywell International, Inc. is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent execution of customer success activities across the lifecycle.

This role focuses on ensuring adoption, satisfaction, and retention through proactive engagement and disciplined execution. The Lead Customer Success Representative operates with limited supervision, supporting complex customer needs and mentoring newer team members while not carrying formal