Senior Customer Success Lead - Adoption & Retention

Honeywell International, Inc.; Austin (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

Honeywell is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive CS activities across the lifecycle, ensuring adoption, satisfaction, and retention through proactive engagement and disciplined execution.

This senior individual contributor role operates with limited supervision and may mentor newer team members, while maintaining CRM records and following playbooks to ensure effective engagement and outcomes.

Qualifications

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards.
• Serve as the primary point of contact for customer relationship management.
• Support renewal readiness through consistent value delivery and customer engagement.

Skills

CS Experience

Account Management

Relationship Management

Education

Bachelor's degree

Tools

CRM tools

Job description

Honeywell is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive CS activities across the lifecycle, ensuring adoption, satisfaction, and retention through proactive engagement and disciplined execution.

This senior individual contributor role operates with limited supervision and may mentor newer team members, while maintaining CRM records and following playbooks to ensure effective engagement and outcomes.