Senior Customer Success & Growth Specialist

Shopping Partners LLC; Seattle (WA); On-site; USD 116,000 - 171,000; Full time

Job summary

Shopping Partners LLC in Seattle is seeking a Senior Customer Service Representative to grow our high-velocity sales marketing platform. You will leverage six years of communications experience to manage programs end to end and to drive meaningful upsells with a customer-first approach.

The role offers mentorship, a fast-moving environment, and a clear path to senior sales marketing leadership within the company’s growth strategy. Compensation is disclosed as part of the package.

Qualifications

• Knowledge of WA-specific regulations relevant to sales marketing work.
• Proficiency in conflict resolution; willingness to learn Avaya quickly.
• Calm under scope changes when serving Seattle clients.
• Judgment to distinguish drills from real issues.
• Practical command of Live Chat Support; bonus for process improvement.

Responsibilities

• Manage paid search, social, and email programs end to end.
• Pitch upsells that feel like favors, not invoices.
• Report on attribution and ROI to inform budget cycles.
• Pitch Shopping Partners LLC's offering to new buyers.
• Partner with Live Chat Support specialists to align content with demand-generation goals.
• Grow the company’s footprint one earned introduction at a time.

Skills

WA regulations

Conflict resolution

Live chat support

Process improvement

Customer communication

Tools

Avaya

Job description

Shopping Partners LLC in Seattle is seeking a Senior Customer Service Representative to grow our high-velocity sales marketing platform. You will leverage six years of communications experience to manage programs end to end and to drive meaningful upsells with a customer-first approach.

The role offers mentorship, a fast-moving environment, and a clear path to senior sales marketing leadership within the company’s growth strategy. Compensation is disclosed as part of the package.