Senior Customer Service Representative

Shopping Partners LLC; Seattle (WA); On-site; USD 116,000 - 171,000; Full time

Job summary

Shopping Partners LLC in Seattle is seeking a Senior Customer Service Representative to grow our high-velocity sales marketing platform. You will leverage six years of communications experience to manage programs end to end and to drive meaningful upsells with a customer-first approach.

The role offers mentorship, a fast-moving environment, and a clear path to senior sales marketing leadership within the company’s growth strategy. Compensation is disclosed as part of the package.

Qualifications

• Knowledge of WA-specific regulations relevant to sales marketing work.
• Proficiency in conflict resolution; willingness to learn Avaya quickly.
• Calm under scope changes when serving Seattle clients.
• Judgment to distinguish drills from real issues.
• Practical command of Live Chat Support; bonus for process improvement.

Responsibilities

• Manage paid search, social, and email programs end to end.
• Pitch upsells that feel like favors, not invoices.
• Report on attribution and ROI to inform budget cycles.
• Pitch Shopping Partners LLC's offering to new buyers.
• Partner with Live Chat Support specialists to align content with demand-generation goals.
• Grow the company’s footprint one earned introduction at a time.

Skills

WA regulations

Conflict resolution

Live chat support

Process improvement

Customer communication

Tools

Avaya

Job description

Come grow your career and our numbers as a Senior Customer Service Representative at one of Seattle's fastest-moving companies. The senior role rewards what you've built — 6 years of Communication — with $116,000 - $171,000 and a voice in Shopping Partners LLC strategy.

Key Responsibilities

• Manage paid search, social, and email programs end to end
• Pitch upsells that feel like favors, not invoices
• Report on attribution and channel ROI to inform the $116,000 - $171,000 budget cycle
• Pitch Shopping Partners LLC's spirited-and-grounded offering to buyers who haven't heard of us yet
• Partner with Live Chat Support specialists to align content with demand-generation goals
• Grow Shopping Partners LLC's quality-obsessed footprint one earned introduction at a time

What You'll Bring

• Knowledge of WA-specific regulations relevant to sales marketing work
• Real proficiency with Conflict Resolution, plus willingness to learn Avaya fast
• Demonstrated calm when a Seattle, WA client changes scope mid-stream
• The judgment to distinguish a fire drill from an actual fire
• Practical command of Live Chat Support, with bonus points for Process Improvement

Shopping Partners LLC began as a side project in Seattle and grew into the bias-to-action platform thousands of sales marketing users now rely on. We hire for character and flexible thinking, then trust the rest to follow.

Compensation lands at $116,000 - $171,000, mentorship is built in, and the path from here to senior sales marketing work is mapped, not vague.

The listing got a same-day refresh, so consider it live and ready.