Senior Customer Success & Growth Lead — Dallas (Equity)

DigitalWave; Dallas (TX); Presencial; USD 93.000 - 137.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity participation

Mentorship from leaders

Descripción de la vacante

DigitalWave in Dallas is seeking a Senior Customer Service Representative with 7+ years of experience for a $93,000-$137,000 yearly role that offers ownership, mentorship, and room to grow.

You will dig into Time Management funnels, develop multi-channel campaigns, test messaging, and collaborate with product teams to position new offerings in the Dallas region, with equity participation and leadership mentorship from sales/marketing leaders.

Formación

• 7+ years of customer service experience.
• Ability to lead initiatives and mentor peers; senior-level collaboration.
• Strong communication and the ability to translate operations for non-technical audiences.

Responsabilidades

• Dig into Time Management funnels and fix the step where buyers vanish.
• Develop and execute multi-channel campaigns that drive qualified leads for DigitalWave.
• Test messaging variations and iterate based on performance data.
• Sharpen the Senior Customer Service Representative value prop for each vertical we touch.
• Collaborate with product teams to position new offerings in the Dallas region.

Conocimientos

Communicator

Translate ops complexity

Leadership experience

Ambiguity navigation

Descripción del empleo

DigitalWave in Dallas is seeking a Senior Customer Service Representative with 7+ years of experience for a $93,000-$137,000 yearly role that offers ownership, mentorship, and room to grow.

You will dig into Time Management funnels, develop multi-channel campaigns, test messaging, and collaborate with product teams to position new offerings in the Dallas region, with equity participation and leadership mentorship from sales/marketing leaders.