Remote Customer Success Manager: Executive Retention

Business Centric Technology; Carrollton (TX); Remote; USD 81,000 - 99,000; Full time

Benefits offered by this job

Remote work model (Texas-based)

Medical, Dental, Vision Insurance with

Unlimited PTO

Life Insurance, AD&D, SupplementalLife

Short- & Long-term Disability

Job summary

Business Centric Technology is seeking a Customer Success Manager in the Dallas area to drive outcomes across the full customer lifecycle, including onboarding, adoption, retention, renewal and growth. The role is mostly remote, with Texas-based meetings and occasional travel, and will own multi-year success planning, executive alignment, and cross-functional leadership.

You’ll manage executive relationships, drive demand forecasting and roadmaps, lead renewals and account expansion, and deliver

Qualifications

• Bachelor’s degree in business, accounting, information systems, or equivalent.
• Minimum 3 years in customer engagement, account coordination, or SaaS/B2B support.
• Proficient with Microsoft Excel, Word, PowerPoint and Copilot.
• Expert in disciplined CRM usage.
• Able to triage issues and document resolutions accurately.
• Strong communication skills with C-level executives.
• Identifies trends, mitigates risk, and drives issue discovery.
• Willing to travel occasionally to support international clients.

Responsibilities

• Own executive-level customer relationships, align solutions with business objectives, and lead long-range planning, demand forecasting, and roadmap strategy.
• Drive customer retention, renewals, account growth, and multi-year expansion opportunities while maintaining portfolio profitability.
• Lead discovery, solution design, customized demos, POCs, executive presentations, and ROI/value engineering.
• Manage high-impact escalations, cross-functional account teams, and governance, risk, and compliance requirements.
• Champion customer success stories and drive measurable customer outcomes through advanced solution adoption.

Skills

Executive-level relationships

Demand forecasting

Roadmap strategy

Cross-functional leadership

CRM discipline

C-level communication

Multi-time zone support

SaaS/B2B experience

Education

Bachelor's degree in business, accounting, information systems, or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Copilot

Job description

Business Centric Technology is seeking a Customer Success Manager in the Dallas area to drive outcomes across the full customer lifecycle, including onboarding, adoption, retention, renewal and growth. The role is mostly remote, with Texas-based meetings and occasional travel, and will own multi-year success planning, executive alignment, and cross-functional leadership.

You’ll manage executive relationships, drive demand forecasting and roadmaps, lead renewals and account expansion, and deliver