Senior Customer Service Pro — Growth & Mentoring

Egreenservices; Moreno Valley (CA); On-site; USD 78,000 - 105,000; Full time

Benefits offered by this job

Freelance flexibility

Benefits

Job summary

Twitter in Moreno Valley, CA seeks a mid-level Customer Service Representative to own outcomes and drive sales results. You will work on coaching, experimentation, and targeted messaging across the sales funnel, with real responsibility and room to swing big.

You'll use Salesforce Service Cloud, read intent data, and route hot leads first while mentoring juniors so the team grows. The position offers a base salary of 78,000–105,000 USD per year plus benefits and flexible arrangements.

Qualifications

• 4 or more years steering sales marketing projects end to end.
• Hands-on Salesforce Service Cloud experience.
• Adaptability when requirements shift.
• Empathy to deliver constructive feedback and guidance.
• Mid-level fluency in Salesforce Service Cloud with troubleshooting focus.

Responsibilities

• Run experiments on sales marketing messaging and keep only what converts.
• Turn churned sales marketing logos into win-back targets with a plan.
• Read intent data and route the Moreno Valley hot leads first.
• Coach junior reps through their first design-led negotiation.
• Keep the messaging consistent from Moreno Valley, CA billboards to cold DMs.

Skills

Salesforce Service Cloud

Customer service

Sales marketing

Job description

Twitter in Moreno Valley, CA seeks a mid-level Customer Service Representative to own outcomes and drive sales results. You will work on coaching, experimentation, and targeted messaging across the sales funnel, with real responsibility and room to swing big.

You'll use Salesforce Service Cloud, read intent data, and route hot leads first while mentoring juniors so the team grows. The position offers a base salary of 78,000–105,000 USD per year plus benefits and flexible arrangements.