Senior Customer Success & Marketing Lead – Long Beach

Social Solutions Corp; Long Beach (CA); On-site; USD 121,000 - 171,000; Full time

Benefits offered by this job

Mentorship

Generous benefits

Flexible schedule

Job summary

Social Solutions Corp in Long Beach, CA is seeking a Senior Customer Service Representative to own the CRM, craft messaging for sales marketing buyers, and drive renewals on a timely basis.

The role requires a hands-on sales marketing background, excellent listening and presentation skills, and the ability to work independently or with a team. The package ranges from $121,000 to $171,000 per year with generous benefits and workplace flexibility in Southern California.

Qualifications

• 6 years of experience in sales marketing or customer-facing roles.
• Ability to present to a CA-wide audience without a script.
• Proven prioritization and time-management skills.

Responsibilities

• Keep the CRM honest so forecasts at Social Solutions Corp mean something.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Brief the Senior Customer Service Representative team on what's working in this week's market.
• Keep Long Beach renewals from slipping by owning the timeline.
• Dig into communication funnels and fix the step where buyers vanish.
• Analyze campaign metrics and optimize spend against revenue targets.
• Push Inbound Call Handling adoption so the CA team stops flying blind.
• Own the handoff doc that keeps nothing falling between HubSpot Service Hub and CRM.

Skills

Active listening

Independent worker

Team player

Sales marketing experience

Presentation skills

Prioritization

HubSpot Service Hub

Talkdesk

Tools

HubSpot Service Hub

Talkdesk

Job description

Social Solutions Corp in Long Beach, CA is seeking a Senior Customer Service Representative to own the CRM, craft messaging for sales marketing buyers, and drive renewals on a timely basis.

The role requires a hands-on sales marketing background, excellent listening and presentation skills, and the ability to work independently or with a team. The package ranges from $121,000 to $171,000 per year with generous benefits and workplace flexibility in Southern California.