Senior Customer Success Engineer - DevSecOps Architect

GitLab; United States; On-site; USD 113,000 - 191,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental leave

Home office support

Job summary

GitLab is seeking a Customer Success Engineer to help customers gain value from their platform by providing technical product knowledge and best practice guidance. This role demands collaboration with Customer Success Managers and other teams to facilitate GitLab's adoption within organizations.

The responsibilities include engaging with customers to ensure successful implementation, offering architectural guidance, and delivering tailored workshops. Ideal candidates will possess strong communication skills and a technical background in software development.

Qualifications

• Experience with source code management, continuous integration, and DevSecOps.
• Ability to translate technical capabilities into customer outcomes.
• Experience in discussing architecture and workflows.

Responsibilities

• Engage with customers as a technical consultant post-sale.
• Provide product and best-practice guidance.
• Deliver workshops and enablement content.

Skills

Supporting GitLab use cases

Proficiency with DevSecOps tools

Technical background in software development

Clear communication skills

Trusted technical advisor experience

Time management skills

Continuous learning mindset

Job description

GitLab is seeking a Customer Success Engineer to help customers gain value from their platform by providing technical product knowledge and best practice guidance. This role demands collaboration with Customer Success Managers and other teams to facilitate GitLab's adoption within organizations.

The responsibilities include engaging with customers to ensure successful implementation, offering architectural guidance, and delivering tailored workshops. Ideal candidates will possess strong communication skills and a technical background in software development.