Senior Customer Success Ops Lead (Remote)

HelpfulRemote; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

GitLab seeks a Sales Operations professional to own the operational processes, reporting, and programs supporting Customer Success Management. You will manage pipeline and renewal reviews, customer health reporting, and book of business management, translating leadership questions into clear projects.

The role collaborates with Revenue Technology, Analytics, Sales, and Finance to enhance systems and processes in a scalable, fully remote setting across the United States.

Qualifications

• At least four years of experience in Sales Ops, Revenue Ops, management consulting, strategy, or similar analytical work.
• Strong critical thinking and structured problem solving.
• Systems thinking and cross-functional collaboration skills.
• Comfort in a scaling environment with limited structure.

Responsibilities

• Own operational processes, reporting, and programs for CS Management.
• Manage pipeline and renewal reviews, customer health reporting, and book of business management.
• Translate leadership questions into clear projects.
• Partner with Revenue Technology, Analytics, Sales, and Finance to improve systems and processes.

Skills

Sales Operations

Revenue Operations

Analytics

Cross-functional collaboration

Job description

GitLab seeks a Sales Operations professional to own the operational processes, reporting, and programs supporting Customer Success Management. You will manage pipeline and renewal reviews, customer health reporting, and book of business management, translating leadership questions into clear projects.

The role collaborates with Revenue Technology, Analytics, Sales, and Finance to enhance systems and processes in a scalable, fully remote setting across the United States.