APJ DevSecOps Customer Success Lead (Remote)

GitLab; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

GitLab is seeking a Customer Success Manager for APJ to drive adoption, measurable outcomes, and long-term advocacy across the region. You will serve as a trusted advisor, linking customer goals with GitLab capabilities, leading workshops, and turning product usage data into actionable recommendations for both customers and account teams.

You will work with Product Management, Engineering, Sales, and Professional Services to support success plans and share insights.

Qualifications

• Experience in a customer-facing role focused on post-sales adoption, value realization, and customer advocacy.
• Background in customer success, professional services, or technical account management with direct customer engagement.
• Ability to discuss Git, branching strategies, and version control in customer workflows.
• Understanding of the software development lifecycle, pipelines, and tooling.
• Familiarity with CI/CD and DevSecOps concepts and practices.
• Ability to translate product usage data into actionable insights for technical and executive stakeholders.
• Proven ability to build trusted advisor relationships and guide customers through best practices.
• Open to learning and cross-functional collaboration in a global remote environment.
• Must be based in Australia and have full working rights in Australia

Responsibilities

• Build and maintain trusted advisor relationships with assigned customers across APJ, focusing on adoption and outcomes.
• Guide deployment guidance, operational best practices, and establish a GitLab Center of Excellence within customer organizations.
• Lead workshops that demonstrate the value of GitLab across the software development lifecycle.
• Measure progress against KPIs and share insights with account stakeholders and executives.
• Turn usage data into actionable recommendations to support adoption and expansion.
• Establish regular customer touchpoints to review strategic objectives and adjust plans as needed.
• Collaborate with Product Management, Engineering, Sales, and Professional Services to resolve issues and align success plans.
• Contribute regional APJ insights to improve GitLab support across markets

Skills

Customer facing

Post-sales adoption

Value realization

Executive communication

Workshops

Stakeholder management

GitLab platform knowledge

APJ regional experience

Job description

GitLab is seeking a Customer Success Manager for APJ to drive adoption, measurable outcomes, and long-term advocacy across the region. You will serve as a trusted advisor, linking customer goals with GitLab capabilities, leading workshops, and turning product usage data into actionable recommendations for both customers and account teams.

You will work with Product Management, Engineering, Sales, and Professional Services to support success plans and share insights.