Senior Customer Success Manager: Drive Adoption & Growth

GitLab; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

GitLab is seeking a Customer Success Manager to partner with our growing customer base in the United States. You will drive adoption, retention, and value realization by guiding customers through the GitLab platform, best practices, and evolving use cases.

You will collaborate across Product, Engineering, Support, and Professional Services to ensure customer outcomes align with business goals and continued platform success.

Qualifications

• Experience in a Customer Success role or equivalent history of expanding adoption and satisfaction.
• Ability to drive adoption, retention, and value realization for customers.
• Familiarity with GitLab platform or similar developer tooling.
• Strong communication, problem solving, and stakeholder management skills.
• Knowledge of DevSecOps concepts and software development lifecycle.

Responsibilities

• Partner with customers to translate the pre-sales plan into actionable objectives.
• Know the GitLab platform, best practices, and use cases to guide the customer.
• Understand the customer journey and guide future adoption.
• Act as the GitLab liaison for questions, issues, or escalations with internal teams as needed.
• Own a portfolio of customers with focus on adoption, retention, and satisfaction.
• Stay up-to-date on GitLab releases and platform changes.

Skills

Customer success

Account ownership

Relationship building

Cross-functional collaboration

DevSecOps understanding

Job description

GitLab is seeking a Customer Success Manager to partner with our growing customer base in the United States. You will drive adoption, retention, and value realization by guiding customers through the GitLab platform, best practices, and evolving use cases.

You will collaborate across Product, Engineering, Support, and Professional Services to ensure customer outcomes align with business goals and continued platform success.