Remote LATAM Customer Success Engineer

GitLab; United States; Remote; USD 105,600 - 158,400; Full time

Benefits offered by this job

Benefits to support health, finances,

Flexible Paid Time Off

Equity Compensation & Employee Stock-P

Growth and Development Fund

Parental Leave

Home office support

Team Member Resource Groups

Job summary

GitLab is hiring a Customer Success Engineer for our On-Demand Success Tier. You’ll deliver technical product expertise and best practices to customers after the sale, helping them succeed with GitLab workflows across source code management, CI/CD, DevSecOps, and Agile Planning.

The role is remote with a pooled model, collaborating with CSMs, Account Executives, and Renewals Managers. Strong English/Spanish skills and a technical background are required; experience translating tool capabilities

Qualifications

• Fluency in English and Spanish is required; Portuguese a plus.
• Experience guiding customers post-sale with technical guidance.
• Ability to translate technical concepts into actionable outcomes.

Responsibilities

• Engage with customers through Zoom calls and email as a technical consultant after sale.
• Partner with Customer Success Managers to guide GitLab use case implementations.
• Deliver enablement through webinars, labs, office hours, and on-demand engagements.
• Provide architecture guidance that ties decisions to business outcomes.
• Collaborate with account teams to support customer objectives.
• Develop workshops, demos, and reusable enablement content with cross-functional partners.
• Build specialty competency via training, certification, and real-world examples.
• Contribute to customer-facing resources and GitLab documentation.

Skills

Bilingual English/Spanish

Customer-facing communication

Technical consulting

DevSecOps knowledge

Post-sales guidance

Cross-functional collaboration

Tools

DevSecOps tools

Job description

GitLab is hiring a Customer Success Engineer for our On-Demand Success Tier. You’ll deliver technical product expertise and best practices to customers after the sale, helping them succeed with GitLab workflows across source code management, CI/CD, DevSecOps, and Agile Planning.

The role is remote with a pooled model, collaborating with CSMs, Account Executives, and Renewals Managers. Strong English/Spanish skills and a technical background are required; experience translating tool capabilities