Senior Customer Success Operations Manager GitLab

HelpfulRemote; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

GitLab seeks a Sales Operations professional to own the operational processes, reporting, and programs supporting Customer Success Management. You will manage pipeline and renewal reviews, customer health reporting, and book of business management, translating leadership questions into clear projects.

The role collaborates with Revenue Technology, Analytics, Sales, and Finance to enhance systems and processes in a scalable, fully remote setting across the United States.

Qualifications

• At least four years of experience in Sales Ops, Revenue Ops, management consulting, strategy, or similar analytical work.
• Strong critical thinking and structured problem solving.
• Systems thinking and cross-functional collaboration skills.
• Comfort in a scaling environment with limited structure.

Responsibilities

• Own operational processes, reporting, and programs for CS Management.
• Manage pipeline and renewal reviews, customer health reporting, and book of business management.
• Translate leadership questions into clear projects.
• Partner with Revenue Technology, Analytics, Sales, and Finance to improve systems and processes.

Skills

Sales Operations

Revenue Operations

Analytics

Cross-functional collaboration

Job description

This role owns the operational processes, reporting, and programs that support GitLab’s Customer Success Management team. You will manage pipeline and renewal reviews, customer health reporting, and book of business management, while translating leadership questions into clear projects and partnering with Revenue Technology, Analytics, Sales, and Finance to improve systems and processes.

The employer wants at least four years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or similar analytical work. Candidates should have strong critical thinking, structured problem solving, systems thinking, and cross-functional collaboration skills, plus comfort working in a scaling environment without fully defined structure. The role is based in the United States.

This is a full-time, fully remote position within GitLab’s all-remote operating model, working closely with Revenue Strategy & Operations, Finance, and Sales teams.

Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion.