Customer Success Manager GitLab

HelpfulRemote; Northern (KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

HelpfulRemote is seeking a strategic technical advisor to support large enterprise customers using GitLab's DevSecOps platform, aligning the tool with business goals and leading success plans.

You will own a book of accounts, run technical workshops and enablement programs, and work with Product, Engineering, Sales, and Support on escalations and adoption, requiring strong communication and project management skills.

Qualifications

• Experience guiding enterprise customers through technical decisions.
• Background in customer success, post-sales, or professional services focused on adoption and retention.
• Strong communication and project management skills.
• Willingness to travel as needed.

Responsibilities

• Own a portfolio of enterprise accounts and build success plans.
• Lead technical workshops and enablement programs.
• Coordinate with Product, Engineering, Sales, and Support on escalations and adoption.
• Advise customers on DevSecOps practices and tool integrations.

Skills

Git

CI/CD

DevSecOps

Enterprise CS

PM / Project mgmt

Communication

Job description

This role acts as a strategic technical advisor to large, complex customers using GitLab’s DevSecOps platform, helping them connect the tool to business goals. The person owns a book of accounts, builds success plans, leads technical workshops and enablement programs, and coordinates with Product, Engineering, Sales, and Support on escalations and adoption.

Candidates should have practical knowledge of Git, branching strategies, CI/CD, and DevSecOps practices, along with experience guiding enterprise customers through technical decisions. Background in customer success, post-sales, or professional services focused on adoption and retention is expected, plus strong communication and project management skills.

The role is based in the USA and involves managing a portfolio of enterprise customers with some travel as needed according to company policy.