Senior Customer Success Engineer — Data Resilience & AI

Veeam; United States; Remote; USD 175,000 - 326,000; Full time

Benefits offered by this job

Unlimited paid time off

12 paid holidays including global Veea

Paid parental leave

Medical, dental, and vision coverage

Mental health support & EAP

401(k) with company match

Family planning & surrogacy support

Legal services & identity protection

Job summary

Veeam is seeking a Senior Customer Success Engineer to act as the trusted technical advisor for strategic Enterprise and Commercial Named accounts. You will own the technical success plans, drive activation and adoption, and partner with Sales and CS leadership to ensure resilient outcomes and renewal opportunities.

You will deliver executive-ready reviews, assess protection strategies, and guide customers across backup, recovery, cyber resilience, and cloud adoption to maximize value.

Qualifications

• 5+ years in customer-facing technical roles such as CSE, TACM, Solutions Eng. or related fields.
• Strong technical expertise across backup/recovery, virtualization, OS, storage, cloud, security, and automation.
• Experience designing protection strategies and recovery readiness programs.
• Ability to translate business objectives into technical roadmaps and measurable outcomes.
• Excellent executive communication with senior stakeholders.

Responsibilities

• Own the technical customer relationship for a portfolio of Enterprise and Commercial Named accounts.
• Develop tailored Customer Success Plans aligned to business objectives and success criteria.
• Guide activation, adoption, optimization, and value realization across the Veeam portfolio.
• Conduct health assessments, architecture reviews, protection strategy evaluations, and adoption planning.
• Assess recovery readiness and provide strategic recommendations to improve resilience.
• Facilitate resilience reviews and best-practice discussions to strengthen customer confidence.
• Monitor health signals and adoption trends to identify risks and mitigation plans.
• Collaborate with Account Executives to identify expansion opportunities through outcomes.

Skills

Customer-facing roles

Executive communication

Strategic mentoring

Relationship management

Health checks & architecture reviews

Protection strategy design

Education

VMCE certification

Tools

VMware

AWS

Azure

Job description

Veeam is seeking a Senior Customer Success Engineer to act as the trusted technical advisor for strategic Enterprise and Commercial Named accounts. You will own the technical success plans, drive activation and adoption, and partner with Sales and CS leadership to ensure resilient outcomes and renewal opportunities.

You will deliver executive-ready reviews, assess protection strategies, and guide customers across backup, recovery, cyber resilience, and cloud adoption to maximize value.