Senior Customer Success Architect - Observability (Remote)

Palo Alto Networks, Inc.; California City (CA); Remote; USD 120,000 - 190,000; Full time

Job summary

Palo Alto Networks, via Chronosphere, seeks a Customer Success Architect to lead post-sales engagement with its largest customers, guiding observability strategy and value realization. You will build trusted relationships, influence strategic decisions, and drive adoption of modern cloud-native monitoring across complex environments.

You will develop strategic account plans, lead executive reviews, and partner with cross-functional teams to deliver measurable outcomes and ROI for customers,

Qualifications

• 5+ years in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
• Portfolio of large, complex customers with $1M+ ARR and driving strategic initiatives.

Responsibilities

• Build trusted relationships across all levels of customer organizations, from technical end users to business executives.
• Build, maintain, and execute strategic account plans for your customers.
• Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
• Serve as the primary advisor across technical initiatives and strategic business outcomes.
• Identify and mitigate risks within your customer portfolio.
• Navigate the Chronosphere ecosystem to remove obstacles and maximize customer value.
• Act as the voice of the customer to influence product development and customer success strategies.
• Drive adoption of Chronosphere’s platform and features, delivering measurable value and ROI.
• Deliver strategic insights to help customers achieve their business goals.
• Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.

Skills

Kubernetes

Prometheus

OpenTelemetry

Observability

Stakeholder management

Executive communication

Account planning

Strategic storytelling

Distributed systems

Tools

Chronosphere platform

Job description

Palo Alto Networks, via Chronosphere, seeks a Customer Success Architect to lead post-sales engagement with its largest customers, guiding observability strategy and value realization. You will build trusted relationships, influence strategic decisions, and drive adoption of modern cloud-native monitoring across complex environments.

You will develop strategic account plans, lead executive reviews, and partner with cross-functional teams to deliver measurable outcomes and ROI for customers,