Senior Customer Success Architect – Observability

Palo Alto Networks, Inc.; Sacramento (CA); Remote; USD 140,000 - 210,000; Full time

Job summary

Chronosphere, a Palo Alto Networks company, seeks a Customer Success Architect to lead post-sales initiatives for large, strategic customers. You will guide adoption, define account plans, and partner cross-functionally to maximize ROI while reducing risk across modern, cloud-native environments.

You will build relationships at all levels, deliver executive reviews, and act as the customer voice to influence product strategy and success playbooks.

Qualifications

• 5+ years in technical, customer-facing roles.
• Managed a portfolio of large customers with $1M+ ARR.
• Strategic account planning and executive engagement.
• Strong project management and value-based storytelling.
• Hands-on observability and cloud-native tech incl. Kubernetes.

Responsibilities

• Build trusted relationships across organizations.
• Create and execute strategic account plans.
• Lead executive reviews and onboarding programs.
• Advise on technical initiatives and business outcomes.
• Identify and mitigate risks in the portfolio.
• Navigate Chronosphere ecosystem to drive adoption.
• Voice of the customer to influence product strategy.
• Drive platform adoption and ROI communication.
• Share strategic insights to meet business goals.
• Contribute to Customer Success playbooks.

Skills

Experience 5+ years

Portfolio management

Strategic planning

Executive communication

Observability

Kubernetes

Prometheus

OpenTelemetry

Distributed systems

Tools

Kubernetes

Prometheus

OpenTelemetry

Job description

Chronosphere, a Palo Alto Networks company, seeks a Customer Success Architect to lead post-sales initiatives for large, strategic customers. You will guide adoption, define account plans, and partner cross-functionally to maximize ROI while reducing risk across modern, cloud-native environments.

You will build relationships at all levels, deliver executive reviews, and act as the customer voice to influence product strategy and success playbooks.