Senior Customer Success Architect - Observability & Security

Amazon Web Services (AWS); Mountain View (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Principal Customer Success Specialist, Observability & Security in Mountain View, CA. You will be a senior technical advisor shaping post‑sale journeys across observability and security, guiding enterprise customers through adoption, retention, and value realization.

You will work cross‑functionally with Sales, Solutions Architecture, Product, and Partners to develop scalable playbooks and ensure secure, compliant cloud environments, including AI/GenAI

Responsibilities

• Define and communicate the strategic vision for how observability and security converge within the Customer Success practice, serving as the organization's subject‑matter authority on this intersection
• Develop adoption frameworks that span the full maturity spectrum: from foundational monitoring and security posture assessment through advanced AIOps implementations, ML‑powered anomaly detection, and automated security remediation workflows
• Author and maintain cross‑domain playbooks that leverage the intersection of observability and security, such as using observability telemetry signals for security incident response

Job description

Amazon Web Services (AWS) is seeking a Principal Customer Success Specialist, Observability & Security in Mountain View, CA. You will be a senior technical advisor shaping post‑sale journeys across observability and security, guiding enterprise customers through adoption, retention, and value realization.

You will work cross‑functionally with Sales, Solutions Architecture, Product, and Partners to develop scalable playbooks and ensure secure, compliant cloud environments, including AI/GenAI