Senior Customer Success Architect - Observability & Cloud

Palo Alto Networks; Bridgeport (CT); On-site; USD 142,000 - 230,000; Full time

Job summary

Palo Alto Networks is seeking a Customer Success Architect for Chronosphere, the observability platform. You will lead post‑sales engagements with Chronosphere’s largest customers, guiding adoption and value realization.

You’ll build strategic account plans, partner across teams, and drive measurable outcomes while addressing risk and expanding footprints in a fast-growing environment.

Qualifications

• 5+ years in technical, customer‑facing roles (CS, Solutions Architecture, Sales Eng, or PS).
• Managed large customers with $1M+ ARR and driven strategic initiatives.
• Partnered with DevOps/Engineering/CTO and tailored communications.
• Owns account strategy, drives adoption and expansion.
• Strong PM, exec comms, discovery, and stakeholder mgmt.
• Hands-on observability, cloud-native, Kubernetes, Prometheus, OpenTelemetry.
• Curiosity and growth mindset to turn ambiguity into opportunity.

Responsibilities

• Build trusted relationships across all levels of customer organizations.
• Lead strategic engagements such as executive business reviews and new customer onboardings.
• Identify and mitigate risks within your customer portfolio.
• Navigate Chronosphere ecosystem to remove obstacles and maximize value.
• Act as voice of the customer to influence product and CS strategies.
• Drive adoption of Chronosphere’s platform delivering measurable ROI.

Skills

Customer Success

Solutions Architecture

Project Management

Executive Communication

Value-based storytelling

Observability

Kubernetes

Tools

Prometheus

OpenTelemetry

Kubernetes

Job description

Palo Alto Networks is seeking a Customer Success Architect for Chronosphere, the observability platform. You will lead post‑sales engagements with Chronosphere’s largest customers, guiding adoption and value realization.

You’ll build strategic account plans, partner across teams, and drive measurable outcomes while addressing risk and expanding footprints in a fast-growing environment.