Senior Customer Success Analyst — Drive Adoption (Remote)

Centric Software, Inc.; New York (NY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Centric Software is seeking a Senior Customer Success Analyst to partner with a portfolio of global clients from our Centric Market Intelligence division. You will drive adoption, retention, and growth through analytics, client strategy, and hands-on collaboration across teams.

Qualifications include a Bachelor’s degree and 3–5+ years in customer success or SaaS, with experience in fashion/retail. The role supports remote work across North America and reports to the VP of Customer Success.

Qualifications

• Bachelor's degree in Business, Marketing, Merchandising, Data Analytics, or related field.
• 3–5+ years of professional experience in Customer Success, Client Services, Analytics, Business Intelligence, Fashion/Retail, or SaaS environments.
• Prior experience in fashion or retail industry is a must.
• Startup or high-growth company experience is a plus.
• Strong analytical mindset with ability to work with usage data and KPIs.

Responsibilities

• Own strategic support for a portfolio of client accounts, overseeing communications, usage analysis, and success planning for retention.
• Monitor platform usage and trends; identify low engagement or churn risk and apply engagement strategies.
• Deliver onboarding and training sessions, virtual and in-person, to maximize value.
• Prepare materials for QBRs and key stakeholder meetings with KPI analysis and ROI discussions.
• Build trusted client relationships as a strategic advisor and product expert.
• Own monthly reporting on user behavior, adoption, and platform KPIs; maintain dashboards and docs.

Skills

Analytical mindset

Strong communication

Cross-functional collaboration

Time management

Detail-oriented

Self-motivated

Education

Bachelor's degree in Business, Marketing, Merchandising, Data Analytics, or related field

Tools

Salesforce

HubSpot

Mixpanel

Intercom

Microsoft Office

Job description

Centric Software is seeking a Senior Customer Success Analyst to partner with a portfolio of global clients from our Centric Market Intelligence division. You will drive adoption, retention, and growth through analytics, client strategy, and hands-on collaboration across teams.

Qualifications include a Bachelor’s degree and 3–5+ years in customer success or SaaS, with experience in fashion/retail. The role supports remote work across North America and reports to the VP of Customer Success.