Senior Customer Solutions & Ops Lead - US Residence

Bayer; Stamford (CT); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking an Operations Lead to oversee daily Order-to-Bill and Bill-to-Cash activities in the US Hematology and Specialty Pharma portfolio. You will coordinate data, systems, and pricing readiness, while partnering with IT, master data, regulatory, and commercial teams to ensure compliant, efficient service delivery.

The role emphasizes cross-functional leadership, process improvements, and readiness reporting in a regulated pharma environment.

Qualifications

• Requires a multi-disciplinary customer solutions role in Bayer Pharma Division.
• Master's degree with 5+ years of relevant experience or Bachelor’s with equivalent experience.
• Experience in pharmaceutical/healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, translating regulatory, data and system requirements into actionable readiness actions.
• Skilled in impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
• Strong cross‑functional coordination and stakeholder management across levels.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations and serve as escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as SM for contracts, controls and audits.
• Collaborate with logistics and supply chain to develop tailored solutions for customers; strengthen relationships with account managers, sales, finance, and marketing.
• Coordinate NDC-12 impact assessments and readiness across master data, SAP, interfaces, serialization, pricing, contracting and government programs.
• Align cross-functional requirements and standards with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial and external partners.
• Lead integrated cluster plans, manage risks, decisions, dependencies, readiness metrics, and provide updates to PMO and leadership.
• Maintain alignment with industry discussions on NDC-12 implementation and evolving external expectations.

Skills

SAP/ERP experience

Cross-functional collaboration

Regulated pharma ops

Data & systems integration

Education

Master's degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor's degree with equivalent experience

Tools

EDI/API interfaces

Serialization/traceability systems

Master data management tools

Job description

Bayer is seeking an Operations Lead to oversee daily Order-to-Bill and Bill-to-Cash activities in the US Hematology and Specialty Pharma portfolio. You will coordinate data, systems, and pricing readiness, while partnering with IT, master data, regulatory, and commercial teams to ensure compliant, efficient service delivery.

The role emphasizes cross-functional leadership, process improvements, and readiness reporting in a regulated pharma environment.