Senior Customer Solutions Manager II — Residence Based USA

Bayer; Portland (ME); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer in the United States is seeking an operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities. You will coordinate cross-functional teams, optimize processes for accuracy and cash flow, and ensure compliant, timely revenue recognition across Hematology and Specialty Pharma portfolios.

You will drive NDC-12 readiness, collaborate with IT, Master Data, Regulatory, and commercial partners, and support new business or supply models while maintaining quality and audit

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience; alternatively, a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Skills

Cross-functional coordination

Stakeholder management

Process improvements

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Master data

Job description

Bayer in the United States is seeking an operations leader to oversee daily Order-to-Bill and Bill-to-Cash activities. You will coordinate cross-functional teams, optimize processes for accuracy and cash flow, and ensure compliant, timely revenue recognition across Hematology and Specialty Pharma portfolios.

You will drive NDC-12 readiness, collaborate with IT, Master Data, Regulatory, and commercial partners, and support new business or supply models while maintaining quality and audit