Senior Customer Solutions Engineer — Cloud Security

Sysdig; Oregon; Hybrid; USD 150,000 - 188,000; Full time

Benefits offered by this job

Extra days off

401k match

Parental leave

Mental health support

Health benefits

Job summary

Sysdig is seeking a skilled Customer Success leader to manage executive relationships across enterprise accounts, align Deployments with business goals, and guide strategic workshops that unlock Sysdig value. You will drive measurable outcomes and participate in renewal discussions with a focus on business impact.

Ideal candidates bring 5+ years in SaaS/cybersecurity customer success, strong stakeholder management, and deep cloud-native experience (Kubernetes, Terraform, Linux).

Qualifications

• 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
• Proven experience managing enterprise customer relationships and navigating complex organizations.
• Hands-on experience installing and troubleshooting solutions on Kubernetes; container-based solutions.
• Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
• Experience with scripting and API integration to support and troubleshoot technical solutions.
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
• Strong business acumen and the ability to translate technical capabilities into business impact.
• Experience managing issues, performing root cause analysis, and driving resolution.
• Excellent communication, presentation, and stakeholder-management skills.
• Background in cybersecurity or DevSecOps is a strong plus.

Responsibilities

• Own executive-level relationships for enterprise customers.
• Collaborate on deployments, architecture, and best practices.
• Drive outcomes planning and mapping to Sysdig capabilities.
• Lead Customer Business Reviews and strategic touchpoints.
• Identify risks and opportunities within customer environments.
• Lead hands-on workshops to unlock Sysdig value.
• Support renewals and expansions with measurable value.
• Identify and mitigate account risk via health monitoring and diagnostics.
• Advocate for customer needs with Product and Engineering roadmaps.
• Partner with Support and Professional Services for high-quality solutions.
• Mentor junior CSMs/CSEs and contribute to process improvements.

Skills

Executive relationships

Strategic consulting

Stakeholder management

Customer outcomes

Executive-level engagements

Tools

Kubernetes

Helm

Terraform

Linux

Job description

Sysdig is seeking a skilled Customer Success leader to manage executive relationships across enterprise accounts, align Deployments with business goals, and guide strategic workshops that unlock Sysdig value. You will drive measurable outcomes and participate in renewal discussions with a focus on business impact.

Ideal candidates bring 5+ years in SaaS/cybersecurity customer success, strong stakeholder management, and deep cloud-native experience (Kubernetes, Terraform, Linux).