Senior Customer Reliability Engineer - Cloud & Kubernetes

Sysdig

United States

Remote

USD 120,000 - 180,000

Full time

4 days ago

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Job summary

Sysdig, a cloud security company, seeks a Senior Technical Support Engineer / SRE to own the handling of the most complex, high-severity customer issues. You will diagnose problems across cloud infrastructure, Kubernetes, Linux, networking, IAM, observability, and distributed systems, establishing robust standards for troubleshooting and incident readiness.

Collaborate with global teams across Customer Reliability, Support, Product, Engineering, and SRE to drive value and enterprise-scale

Qualifications

7+ years experience in technical support, customer reliability engineering, site reliability engineering, solutions architecture, or a related production engineering discipline.
Expert-level experience with Kubernetes and Linux in production environments.
Hands-on experience troubleshooting and operating workloads across one or more major public cloud platforms, such as AWS, Azure, or GCP.

Responsibilities

Act as the senior technical owner for the most complex, high-severity, and strategically important customer issues.
Diagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems.
Establish and improve standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation.