Senior Customer Solutions Director, Hyperscaler & Cloud

Ericsson

Plano (TX)

On-site

USD 140,000 - 190,000

Full time

5 days ago

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Benefits offered by this job

Health benefits

401(k) plan

Stock Purchase Plan

Paid time off

Job summary

Ericsson is seeking a Customer Solutions Director based in Plano, TX to drive strategic deals across Networks, Cloud and Software Services, Managed Services, and Enterprise Wireless. You will lead cross-functional teams, develop competitive offers, and close high-impact opportunities while engaging executive and technical stakeholders.

You will collaborate with KAM teams, deliver compelling presentations, and shape roadmaps with insight into TCO, BoM, and solution costing.

Qualifications

10+ years of experience in technology, solutions, and/or product management within the telecommunications industry.
Experience with technologies including RAN, Cloud, Core, IP routing and switching, OSS, and BSS.
Strong understanding of hyperscaler ecosystems and cloud platforms, including Google, Meta, Amazon/AWS, Microsoft/Azure, or comparable providers.

Responsibilities

Collaborate with Key Account Management (KAM) teams to grow customer business.
Position Ericsson as a technology leader to generate new sales opportunities.
Develop and deliver customer presentations, drawing on relevant domain expertise.
Lead the technical sales process and design comprehensive solutions that address customer needs.
Initiate and maintain proactive dialogue with current and prospective customers, building relationships and identifying new opportunities.
Keep customers informed about the implications of emerging technology trends.
Evaluate Ericsson's strategy and plans in relation to customers' strategic goals.
Communicate customer visions, strategies, and requirements internally within Ericsson.
Build and maintain strong relationships with account teams, customer stakeholders, business units, and third-party partners.
Identify market and customer requirements and help shape product roadmap development accordingly.
Drive upsell opportunities throughout the sales process to contribute to increased sales volumes.