Senior Customer Service Specialist — Smart Home Solutions

Lutron Electronics; Coopersburg (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Benefits Package

Career Growth Opportunities

Broad Business Exposure

Job summary

A leading lighting control company is seeking a Senior Customer Service Specialist to join the Serena Inside Sales and Services team. This role encompasses providing exceptional support to homeowners and dealers, including product education and order coordination. Candidates should possess a degree, have at least 2 years of customer-facing experience, and be available for flexible scheduling. The company offers a competitive benefits package and development opportunities in a dynamic work environment.

Qualifications

• Minimum 2 years work experience in a customer facing role required.
• Must have availability to work rotating schedules between the hours of 8am-8pm EST M-F and 9am-6pm Saturdays.
• If less than 5 years of work experience, minimum cumulative 2.80 GPA is required.

Responsibilities

• Interact with customers via phone, email, and chat for product assistance.
• Work to prevent and solve customer issues in a timely manner.
• Propose innovative solutions to business challenges.
• Build knowledge of Serena shades and Caséta product offerings.

Skills

Customer service expertise

Creative problem-solving

Communication skills

Education

Associate's degree or Bachelor's degree

Job description

A leading lighting control company is seeking a Senior Customer Service Specialist to join the Serena Inside Sales and Services team. This role encompasses providing exceptional support to homeowners and dealers, including product education and order coordination. Candidates should possess a degree, have at least 2 years of customer-facing experience, and be available for flexible scheduling. The company offers a competitive benefits package and development opportunities in a dynamic work environment.