Customer Service Specialist - Serena Shade Team

Lutron Electronics; Pennsylvania; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive benefits package

Career growth opportunities

Broad business exposure

Job summary

A leading innovative manufacturer is seeking a Senior Customer Service Specialist to support homeowners and dealers through product guidance and order coordination. This position involves direct interaction with customers to resolve issues and educate them about smart home technology, specifically within the Serena and Caséta products. Candidates should have at least 2 years of customer service experience and an Associate's or Bachelor's degree. The role offers competitive benefits and career growth opportunities within a dynamic and technology-driven organization.

Qualifications

• 2+ years of experience in a customer-facing role is required.
• Cumulative GPA of at least 2.80 if less than 5 years of work experience.
• Located within commuting distance of Coopersburg, PA.
• Must have availability to work rotating schedules between the hours of 8am-8pm EST M-F and 9am-6pm Saturdays.

Responsibilities

• Interact with customers through various channels for support.
• Serve as the voice of the customer to resolve issues.
• Propose innovative solutions to business challenges.
• Develop knowledge of Serena shades and Caséta products.

Skills

Customer service expertise

Creative problem solving

Effective communication

Education

Associate's or Bachelor's degree

Job description

Overview

Lutron is seeking an innovative and dynamic Senior Customer Service Specialist to join our Serena Inside Sales and Services team. In this role, you'll deliver exceptional support to homeowners and professional dealers, guiding them through product education, selection, quoting, and order coordination.

This is a great opportunity to grow your career while deepening your knowledge of smart home technology. You'll work alongside a customer-focused team, helping drive the success of our Serena and Caséta shade solutions through outstanding service and meaningful customer interactions.

Responsibilities

• Interact with customers via phone, email, and chat as the one-stop solution for all their needs from product selection to specification and design help to problem resolution
• Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our Serena shades and Caséta product offering

Qualifications

• Associate's degree or Bachelor's degree required; if less than 5 years of work experience, minimum cumulative 2.80 GPA is required
• Minimum 2 years work experience in a customer facing role required
• Must be located within commutable distance of Coopersburg, PA to accommodate in-office schedule
• Must have availability to work rotating schedules between the hours of 8am-8pm EST M-F and 9am-6pm Saturdays

What’s In It For You

• Competitive Benefits Package: Enjoy a comprehensive and competitive benefits package designed to support your well-being.
• Career Growth Opportunities: Develop your career through experiential learning, interactive training, shadowing, and mentoring.
• Broad Business Exposure: Gain exposure to all areas of our business, from engineering and production to sales and beyond.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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