Customer Service Specialist

Talentify; Coopersburg (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Benefits Package

Career Growth Opportunities

Broad Business Exposure

Job summary

Lutron Electronics in Pennsylvania is seeking a Customer Service Specialist to support homeowners and professional dealers on Serena Inside Sales and Services, guiding them through product education, selection, quoting and order coordination.

You'll interact via phone, email and chat, act as voice of the customer to resolve issues, and build deep knowledge of Serena shades and Caséta products, with in-office collaboration and growth opportunities.

Qualifications

• Associate's degree or Bachelor's degree required; if less than 5 years of work experience, minimum cumulative 2.80 GPA is required
• Minimum 2 years work experience in a customer facing role required
• Must be located within commutable distance of Coopersburg, PA to accommodate in-office schedule

Responsibilities

• Interact with customers via phone, email, and chat as the one-stop solution for all their needs from product selection to specification and design help to problem resolution
• Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our Serena shades and Caséta product offering

Skills

Customer service

Communication

Problem solving

Product knowledge

Education

Bachelor's or Associate's degree

Job description

Overview

Lutron is seeking an innovative and dynamic Customer Service Specialist to join our Serena Inside Sales and Services team. In this role, you'll deliver exceptional support to homeowners and professional dealers, guiding them through product education, selection, quoting, and order coordination.

This is a great opportunity to grow your career while deepening your knowledge of smart home technology. You'll work alongside a customer-focused team, helping drive the success of our Serena and Caséta shade solutions through outstanding service and meaningful customer interactions.

Responsibilities

• Interact with customers via phone, email, and chat as the one-stop solution for all their needs from product selection to specification and design help to problem resolution
• Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our Serena shades and Caséta product offering

Qualifications

• Associate's degree or Bachelor's degree required; if less than 5 years of work experience, minimum cumulative 2.80 GPA is required
• Minimum 2 years work experience in a customer facing role required
• Must be located within commutable distance of Coopersburg, PA to accommodate in-office schedule

What’s In It For You:

• Competitive Benefits Package: Enjoy a comprehensive and competitive benefits package designed to support your well-being.
• Career Growth Opportunities: Develop your career through experiential learning, interactive training, shadowing, and mentoring.
• Broad Business Exposure: Gain exposure to all areas of our business, from engineering and production to sales and beyond.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affir nitive Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

#BSJ1

#LI-MG1
#LI-HYBRID

• Associate's degree or Bachelor's degree required; if less than 5 years of work experience, minimum cumulative 2.80 GPA is required
• Minimum 2 years work experience in a customer facing role required
• Must be located within commutable distance of Coopersburg, PA to accommodate in-office schedule

What’s In It For You:

• Competitive Benefits Package: Enjoy a comprehensive and competitive benefits package designed to support your well-being.
• Career Growth Opportunities: Develop your career through experiential learning, interactive training, shadowing, and mentoring.
• Broad Business Exposure: Gain exposure to all areas of our business, from engineering and production to sales and beyond.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affir nitive Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

#BSJ1

#LI-MG1
#LI-HYBRID

• Interact with customers via phone, email, and chat as the one-stop solution for all their needs from product selection to specification and design help to problem resolution
• Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our Serena shades and Caséta product offering