Customer Service Specialist I

Priority Dispatch Corp.; Bell (CA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Priority Dispatch Corp. is seeking a dependable Customer Service Specialist in the lighting industry. You will handle orders, provide quotes, and assist both homeowners and contractors with product information and after-sales support.

The role blends customer service, account support, and technical product knowledge, requiring strong communication, problem-solving, and coordination with production and shipping to ensure smooth deliveries.

Qualifications

• Ability to resolve customer issues and take initiative to follow through until the customer is happy.
• Proficient with customer service-related office apps (Front, NetSuite, Microsoft Office).
• Understand warranty, RMA, and return processes.

Responsabilités

• Process and manage orders in NetSuite and provide quotes.
• Answer calls, troubleshoot issues, or route questions to in-house technician.
• Respond to emails and live chat with professionalism and accuracy.
• Interact with production/shipping to communicate order needs and schedules.
• Support Sales/Marketing with samples, demos, catalogs on request.
• Manage tickets for inquiries (Front app) and route to appropriate teams.

Connaissances

Customer issue resolution

NetSuite proficiency

Front app

Warranty/RMA processes

Communication skills

Attention to detail

Outils

NetSuite

Front

Microsoft Office

Description du poste

We’re looking for a dependable, customer-focused Customer Service Service Specialist who enjoys helping people and knows their way around the lighting industry. If you take pride in delivering great service—whether you’re assisting a homeowner with a return or helping a contractor dial in the perfect quote—you’ll feel right at home here.This role blends customer service, account support, and technical product knowledge, making every day a little different. You’ll be a key point of contact for our customers, building relationships, solving problems, and helping uphold our reputation for responsiveness, reliability, and genuine care.If you enjoy being the go-to person, love seeing projects come together, and believe great service makes a real difference, we’d love to meet you.Responsibilities:Process and Manage orders in NetSuite. Provide product quotes and solutions based on customer needs.Answer customer calls, troubleshoot common issues, or route technical questions to our in-house technician.Respond to customer emails and live chat inquiries with professionalism and accuracy.Interacts with production and shipping to communicate order needs, establish shipping schedules, and help ensure smooth deliveries to customers.Support Sales and Marketing needs by providing samples, demos, brochures & catalogs on request.Manage designated tickets for various customer inquiries and issues (Front app), either handling the issues directly or designating the appropriate team members.Assist business buyers with account setup and relationship management.Manage warranty registrations and returns for both residential and commercial customers. Issue RMAs and share return tracking details.Follow up on unresolved issues and ensure a positive resolution.Required Skills & Experience:Ability to resolve customer issues and take initiative to follow through until the customer is happyExcellent proficiency with customer service-related office applications (e.g., Front, NetSuite, Microsoft Office Suite).Ability to interpret a variety of instructions furnished in written and oral format.Understanding of warranty, RMA, and return processes.Strong written and verbal communication skills. Attention to detail and high level of accuracy.Preferred Qualifications:Experience working in the lighting industry or with a lighting product line ( LED fixtures, retrofits, recessed lighting).Familiarity with lighting terms, specs, and basic installation concepts.Bilingual (Spanish is a plus)