Senior Customer Service & Solutions Specialist

Lutron Electronics; Pennsylvania; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive benefits package

Career growth opportunities

Broad business exposure

Job summary

A leading innovative manufacturer is seeking a Senior Customer Service Specialist to support homeowners and dealers through product guidance and order coordination. This position involves direct interaction with customers to resolve issues and educate them about smart home technology, specifically within the Serena and Caséta products. Candidates should have at least 2 years of customer service experience and an Associate's or Bachelor's degree. The role offers competitive benefits and career growth opportunities within a dynamic and technology-driven organization.

Qualifications

• 2+ years of experience in a customer-facing role is required.
• Cumulative GPA of at least 2.80 if less than 5 years of work experience.
• Located within commuting distance of Coopersburg, PA.

Responsibilities

• Interact with customers through various channels for support.
• Serve as the voice of the customer to resolve issues.
• Propose innovative solutions to business challenges.
• Develop knowledge of Serena shades and Caséta products.

Skills

Customer service expertise

Creative problem solving

Effective communication

Education

Associate's or Bachelor's degree

Job description

A leading innovative manufacturer is seeking a Senior Customer Service Specialist to support homeowners and dealers through product guidance and order coordination. This position involves direct interaction with customers to resolve issues and educate them about smart home technology, specifically within the Serena and Caséta products. Candidates should have at least 2 years of customer service experience and an Associate's or Bachelor's degree. The role offers competitive benefits and career growth opportunities within a dynamic and technology-driven organization.