Smart Home Solutions Specialist

Eetdbuyersguide; Lindon (UT); Hybrid; USD 53,189,136 - 61,069,008; Full time

Benefits offered by this job

Paid training

Medical, Dental & Vision coverage (Day

Paid holidays

Job summary

Vivint Smart Home is seeking a Customer Solutions Specialist to guide customers through account questions, troubleshooting, and product value with a calm, confident voice. You will deliver solutions across high-volume inbound calls and escalate when needed.

You’ll be part of a growth-focused team with structured progression, on-the-job training, and incentives tied to performance. Join a company that values customer-centric care and smart home technology.

Qualifications

• Experience delivering high-quality customer support.
• Ability to troubleshoot account, product, or service issues.
• Strong written and verbal communication in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service across a high volume of inbound support calls.
• Provide clear resolutions for technical, account, and equipment-related needs.
• Take revenue-related actions on calls, such as pitching offers or sending referrals.
• Manage escalations with resilience and a solutions-first mindset.
• Think creatively to tailor solutions that meet customer needs.
• Build trust through confident communication and active listening.
• Multitask across systems and tools while staying accurate.

Skills

Customer service

Problem solving

Communication

Tech-savvy

Sales awareness

Job description

Vivint Smart Home is seeking a Customer Solutions Specialist to guide customers through account questions, troubleshooting, and product value with a calm, confident voice. You will deliver solutions across high-volume inbound calls and escalate when needed.

You’ll be part of a growth-focused team with structured progression, on-the-job training, and incentives tied to performance. Join a company that values customer-centric care and smart home technology.