Customer Service Representative

Aespatech; Park City (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Aespatech is seeking a Customer Service Representative located in Louisville, KY. This role is essential for interacting with customers and resolving their inquiries and complaints effectively. The ideal candidate will hold a Bachelor's degree and have 5-7 years of relevant customer service experience.

The position requires strong verbal and written communication skills, attention to detail, and the ability to work independently. Aespatech values confidentiality and adheres to EEO guidelines regarding personal information.

Qualifications

• Bachelor's Degree is a must.
• 5-7 years of customer service related experience required.

Responsibilities

• Resolve customers' service or billing complaints.
• Contact customers to respond to inquiries.
• Refer unresolved customer grievances to designated departments.
• Keep records of customer interactions and transactions.
• Obtain and examine relevant information to assess complaints.
• Solicit sale of new or additional services or products.

Skills

Verbal and written communication skills

Attention to detail

Customer service skills

Interpersonal skills

Ability to work independently

Ability to accurately document information

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft PowerPoint

Job description

Job Description

Customer Service Representative

Site: Louisville, KY

Bachelor's degree is MUST

Duration: 06 Months

Summary:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offering possible solutions or providing follow‑up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.

Skills

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Qualifications

• Bachelor's Degree
• 5-7 years customer service related experience required.

Additional Information

All your information will be kept confidential according to EEO guidelines.