Customer Service Representative

Modis; Owensboro (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A staffing agency is seeking a Customer Service Representative in Owensboro, KY. The role requires providing high-quality telephone support to customers, resolving inquiries, and maintaining accounts. Candidates should have excellent communication and problem-solving skills, the ability to quickly understand products, and proficiency in using word processing and spreadsheet software. This is a contract position lasting over six months and includes three weeks of training.

Qualifications

• Ability to quickly gain knowledge of all assigned products.
• Ability to solve problems rapidly.
• Good keyboard, phone, and PC skills.

Responsibilities

• Responsible for providing high quality telephone customer service.
• Resolving customer inquiries and account information.
• Researching customer problems that couldn't be resolved during initial contact.

Skills

Excellent customer service skills

Communication skills

Problem-solving skills

Keyboard skills

Proficiency in word processing and spreadsheet software

Sales and referral skills

Job description

Overview

Job Title: Customer Service Representative

Location: Owensboro, KY

Duration: 6+ Months Contract

Responsibilities

• Responsible for providing high quality telephone customer service to customers.
• Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, reversing fee and finance charges as appropriate and per guidelines, account maintenance, researching customer problems that couldn't be resolved during initial contact.
• Will receive 3 weeks of training.

Qualifications

• Excellent customer service and communication skills.
• Ability to quickly gain knowledge of all assigned products.
• Ability to solve problems rapidly. Good keyboard, phone, and PC skills using word processing and spreadsheet software.
• Effective sales and referral skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.