Senior Customer Service & Solutions Agent

FedEx; Village of Elmsford (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

FedEx is seeking a Customer Service/Operations Associate to provide accurate information and assistance to customers, respond to inquiries, resolve problems, and sell services. The role also involves performing administrative support to ensure efficient station operations.

A high school diploma is required; candidates must be able to lift up to 50 lbs and handle packages, with equipment or assistance, and possess strong communication skills.

Qualifications

• High School Diploma or GED required.
• Ability to operate computer terminal.
• Ability to lift 50 lbs.
• Ability to maneuver packages above 50 lbs with equipment or assistance.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to inquiries and resolve problems.
• Sell company services and provide information.
• Perform administrative support for station operations.
• Other duties as assigned.

Skills

Computer terminal

Lifting 50 lbs

Package handling

Communication skills

Education

High School Diploma/G.E.D.

Job description

FedEx is seeking a Customer Service/Operations Associate to provide accurate information and assistance to customers, respond to inquiries, resolve problems, and sell services. The role also involves performing administrative support to ensure efficient station operations.

A high school diploma is required; candidates must be able to lift up to 50 lbs and handle packages, with equipment or assistance, and possess strong communication skills.