Senior Customer Service & Solutions Agent

Federal Express Corporation; Hebron Estates (KY); On-site; USD 18,000 - 25,000; Full time

Job summary

Federal Express Corporation is seeking a station associate to provide accurate information and assist customers with inquiries, resolve problems, and promote company services. The role includes essential administrative tasks to keep station operations running smoothly and requires collaboration with teammates to ensure timely service.

The position emphasizes customer service, basic computer use, and the ability to handle and move packages, including those over 50 lbs, with assistance or

Qualifications

• Must be able to operate a computer terminal.
• Ability to lift 50 lbs and handle packages of any weight above 50 lbs with equipment or assistance.
• Good human relations and communication skills are required.

Responsibilities

• Provide accurate information and assistance to customers, including inquiries, problem resolution and selling of services.
• Perform administrative support functions necessary for station operations.
• Perform other duties as assigned.

Skills

Operate computer terminal

Lift 50 lbs

Handle heavy packages (>50 lbs)

Communication skills

Education

High School Diploma/G.E.D.

Job description

Federal Express Corporation is seeking a station associate to provide accurate information and assist customers with inquiries, resolve problems, and promote company services. The role includes essential administrative tasks to keep station operations running smoothly and requires collaboration with teammates to ensure timely service.

The position emphasizes customer service, basic computer use, and the ability to handle and move packages, including those over 50 lbs, with assistance or