Senior Service Agent — Customer Care & Operations

Federal Express Corporation; Pleasanton (CA); On-site; USD 28,000 - 45,000; Full time

Job summary

Federal Express Corporation, Pleasanton, CA, is seeking a customer-service oriented role to provide accurate information and assistance to customers, including responding to inquiries, resolving issues, and selling company services. The position also supports station operations with administrative tasks and other duties as assigned.

The role requires a High School Diploma or G.E.D., the ability to lift up to 50 lbs, and proficiency with a computer terminal.

Qualifications

• Ability to operate computer terminal.
• Ability to lift 50 Lbs.
• Ability to maneuver packages of any weight above 50 lbs with appropriate equipment and/or assistance.
• Good human relations and communications skills.

Responsibilities

• Provides accurate information and assistance to customers, including responding to inquiries, problem-resolution and selling of company services.
• Performs administrative support functions necessary for efficient station operations.
• Performs other duties as assigned.

Skills

Computer terminal operation

Lifting 50 lbs

Package handling >50 lbs

Communication skills

Education

High School Diploma/G.E.D.

Job description

Federal Express Corporation, Pleasanton, CA, is seeking a customer-service oriented role to provide accurate information and assistance to customers, including responding to inquiries, resolving issues, and selling company services. The position also supports station operations with administrative tasks and other duties as assigned.

The role requires a High School Diploma or G.E.D., the ability to lift up to 50 lbs, and proficiency with a computer terminal.