Senior Customer Service & Order Specialist

Genuine Parts; Lansing (MI); Sur place; USD 38 000 - 58 000; Plein temps

Résumé du poste

Motion Industries in Lansing, MI seeks a Customer Service Representative II to determine and meet customer expectations, handle quotes and order entry, and support related customer needs to drive satisfaction and repeat business. The role requires a high school diploma or GED and 3–5 years of related experience.

Strong communication, organization, attention to detail, basic product knowledge, and solid computer and negotiation skills are essential.

Qualifications

• Requires strong attention to detail and reliability.
• Excellent written and verbal communication skills are essential.
• Ability to multi-task and manage time effectively.
• Proficient with computers and basic software.
• Strong negotiation skills and product knowledge are beneficial.

Responsabilités

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in.
• Builds customer relationships to drive repeat business and improve processes.
• Assists with inventory management and prepares orders for shipment.
• Supports less experienced team members with customer needs.

Connaissances

Reliability & detail

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Formation

High school diploma or GED

Description du poste

Motion Industries in Lansing, MI seeks a Customer Service Representative II to determine and meet customer expectations, handle quotes and order entry, and support related customer needs to drive satisfaction and repeat business. The role requires a high school diploma or GED and 3–5 years of related experience.

Strong communication, organization, attention to detail, basic product knowledge, and solid computer and negotiation skills are essential.