Customer Service Manager

Energy Innovation Corp; Elgin (IL); On-site; USD 95,000 - 143,000; Full time

Benefits offered by this job

Mentorship program

Benefits plan

Job summary

Public Affairs Institute is seeking a Customer Service Manager to build an IL territory from names with a strong drive and nerve. The role offers a base in Elgin, IL with a compensation range of $95,000 to $143,000 and strong growth opportunities as the company expands its Call Center Operations and Continuous Learning initiatives.

The ideal candidate will bring 6+ years of customer-facing experience, fluency in CRM software, and a proven ability to navigate ambiguity while collaborating across

Qualifications

• 6 years of experience in customer-facing roles.
• Fluency with CRM software and systems.
• Ability to navigate ambiguous briefs and evolving requirements.
• Proven cross-functional collaboration with operations and marketing.
• Clear, persuasive communication and pitching skills.
• Comfort defending recommendations to leadership.

Responsibilities

• Turn trust-based differentiator into a compelling 30-second pitch.
• Hunt for partnership angles unique to Elgin, IL.
• Track pipeline performance and report weekly to leadership.
• Read room on calls and adjust the close strategy.
• Provide omnichannel signals to sales indicating buyer readiness.
• Manage demos from screen-share to signature in one sitting.

Skills

CRM fluency

Cross-functional collaboration

Ambiguity navigation

Storytelling/pitching

Presentation skills

Tools

CRM Software

Job description

The Customer Service Manager we're after at Public Affairs Institute can build an IL territory from a list of names and a lot of nerve. Pair craft-obsessed drive with 8 years and Public Affairs Institute returns $95,000 - $143,000, an Elgin base, and growth that outpaces the title.

Key Responsibilities

• Turn Public Affairs Institute's trust-based differentiator into a thirty-second pitch
• Hunt for partnership angles no one in Elgin, IL has tried
• Track pipeline performance and report results to leadership each week
• Read the room on every manager call and adjust the close
• Feed sales the Omnichannel Support signals that say a buyer is ready now
• Carry the demo from screen-share to signature in one sitting

What You'll Bring

• 6 years that taught you which corners can be cut
• Cross-functional ease, from Call Center Operations engineers to CRM Software marketers
• Comfort navigating ambiguity when the brief arrives half-written
• Fluency in CRM Software earned the hard way, not just from a tutorial
• A point of view, held loosely and defended well
• Comfort defending a recommendation in front of skeptics

Public Affairs Institute is a delightfully-weird, customer-obsessed sales marketing company proudly built in Elgin, IL. Inclusion isn't a slogan here; it shapes how we hire, promote, and run every meeting.

Yours for the taking: $95,000 - $143,000, a mentor, a benefits plan, and the room to grow your Call Center Operations and Continuous Learning side by side.

This req breathes: refreshed hours ago and still very much alive.